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Monday, March 9 • 3:15pm - 4:30pm
The 10 Step Program for Retail Rejuvenation

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What if you could revamp your retail operations in 10 simple steps that are low cost, immediately produce results and set you apart from the competition-including online sellers. Sound too good to be true? Well buckle your seat belts as we explore the top ten things you can implement in your retail operations. Not just results here—profits, guest satisfaction and retention!
1. Attitude “It’s not a sale it’s a service.
2. Not an afterthought- a primary piece of your service menu: every service needs a retail suite
3. Loyalty
4. Membership matters- retail discounts, sneak peaks, exclusivity
5. GC strategy
6. Special and retail companions
7. SM strategies that work:
8. Engagement: samples, testers, displays, impulse buys, tray displays, guest bath, shelf talkers and
9. Show it to sell it: displays, features, pop ups, trunk shows
10. Spa-scriptions

Speakers
avatar for Patti Biro

Patti Biro

Owner, Patti Biro and Associates
Author, consultant, spa cheerleader and coach, Patti Biro may have been one of the youngest spa owners on record. A lifelong love affair with all things spa and wellness began after starting a backyard spa with two sisters in her neighborhood. From day spas to resorts, hotels to medical... Read More →


Monday March 9, 2020 3:15pm - 4:30pm EDT