Your client’s experience begins and ends with the spa coordinators at the front desk. They are the first person your clients see when they come in and the last person they see when they leave. This education is a must for owners, managers and frontline personnel who want to set the precedence in customer service
- Learn to how to maximize the existing client base to increase profitability
- Discover ten powerful tools to build a positive first impression
- Key telephone skills to use on every call
- The “Extraordinary Client Experience” and how to promote retail, new client referral, pre-booking and gift card sales
